24AIStaff

Legal

Privacy Policy

Last updated: 11 June 2026

1. Introduction

24AIStaff ("we", "us", "our") provides hybrid AI phone answering and virtual receptionist services for small businesses. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

2. Information We Collect

In the course of providing our service, the following may be collected:

  • Call logs — including the time, date, and caller number of calls handled by the service.
  • Call summaries — summaries of calls may be generated so that business owners can review them.
  • Customer contact details — such as names, phone numbers, and email addresses provided during calls or through our website forms.
  • Call recordings — recordings may be used if this feature is enabled for your account and where permitted by law.
  • Website enquiry details — information you submit through our contact and demo request forms.

3. How We Use Information

  • Data is used to provide the phone answering service, including answering calls, taking messages, booking appointments, and sending call summaries.
  • Data is used to allow human review of call quality and follow-up where required.
  • Data is used to respond to enquiries submitted through our website.
  • Data may be used to improve call scripts and service quality.

4. Data Sharing

We do not sell your data. Information is only shared with service providers necessary to operate the service (such as telecommunications, hosting, and email providers), and with the business whose calls are being answered.

5. Data Storage and Security

We take reasonable steps to protect the information we hold from misuse, loss, and unauthorised access. Data is retained only as long as needed to provide the service or as required by law.

6. Your Rights and Deletion Requests

You can request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us using the details below and we will respond within a reasonable timeframe.

7. Contact

For privacy questions or requests, please contact us or call 0480 090 177.